NOW HIRING: Member Ambassador

Orangeville Business Improvement Area (OBIA) Position:

Job Summary

Duties include:

Member services:

• Relationship development – establish and maintain positive and proactive relationships with members, including a set cycle of in person visits to members
• Member support – manage member inquiries & concerns in a timely, personable and professional manner and liaison with members and/or Town staff through email, phone and in person to provide first contact resolution
• New member onboarding – new member kit, Downtown Orangeville orientation and services offered by BIA to members’ business model
• Member database management – update the member database, membership reporting
• Member communications – newsletter creation support & circulation, email campaigns; analyse open rate and build strategy to increase organic readership , online surveys, physical delivery of member and marketing materials
• Meeting planning – Member socials
• Event activations – coordinate member activations at events, support event operations & promotions, manage logistic arrangement for member events, improve event participation and promotion through gathering & analysing post event feedback from members and public, attendance at events is required (incl. evenings and weekends)
• Digital updates - Provide webmaster with member directory, member events & specials, maintain relevant social media posts/updates on popular platforms including Facebook, Instagram, and Twitter to increase followers

• Implementing ideas & plans suggested by board and task force committee
• Market research through creating & launching surveys and analyzing response to generate data
• Attending webinars and information sharing with management, members and task force
• Supporting and attending member/community events as Member Ambassador/BIA representative, focus on building community connections for BIA
• Providing basic social media support to members upon request

Administration:

• General office duties – database & file management
• Monthly reports
• Volunteers – maintain volunteer database and recruit for BIA events as required.
• Research grants to match with BIA mandate and match with any existing or new projects
• Research, present and implement creative strategies to promote downtown Orangeville and member engagement 
• General office and housekeeping duties as required from time to time

Qualifications:

• University degree or college diploma or equivalent combination of education and experience in a related field, 2+ years’ experience preferred
• Proven skills in interpersonal relations, communications, public relations, membership management, customer relations, and service skills – enjoy meeting with and engaging new people, good at determining issues and providing resolution
• Strong composure – able to remain calm under pressure, listen, and provide creative solutions
• Demonstrated success in project management and use of LEAN techniques to bring process efficiency
• Ability to perform physical duties as required for distribution of materials and event operations
• Experience in liaising with all levels of management, public, and government
• Strong problem solving, human relations, time management and organizational skills
• Must be available occasional evenings and weekends, including some mandatory event dates
• Work experience in a not for profit organization and in customer service roles preferred
• Driver’s license, access to a vehicle and ability to travel for work related functions preferred
• Proficient in MS Office; website, social media, Constant Contact and SEO experience preferred